Genie H4000-07 won't open with remote

Hello, I have a Genie H4000-07 that won't open via remote. The remote LED lights up but I replaced the battery in the original remote. I pressed the Program/Learn button on the power head unit and pressed the remote button twice (per the insturtions), Still won't open. I bought a replacement Genie remote with new battery. Did the programming on the remote as well, up but still won't open. The wired button on the wall works fine. So I know the power head unit works fine. 
Is there a receiver board in the unit that is bad or is there some other issue you can point me to. 
Thanks

Did the programming on the remote as well, tiktok video saver up but still won't open. The wired button on the wall works fine

Teto10, not sure what you are saying with, "Tiktok video saver" link. It sends me to install a video on tiktok.