I have a 16 by 7 aluminum garage door, at least I believe it to be aluminum its a model 6RSTW. Several years ago one spring broke after more than 10 years. I called out a this guy that replaced both. A few years later one broke. He came back out under warranty and replaced the broken one. Today one broke again. (he is not allowed back to my home ) Here is my problem. The original springs are gone and I can only reference what he installed which I believe are smaller than the originals. I say this because I can see where the original screw marks are on the bar and these appear weaker/smaller than the originals. Clearly he installed either refurbished or cheap ones. How do I find out what the originals were.... I am afraid to call a company out fearing they will simply match replacements up to whats there. I assumed it would be a simple issue to just give the size if the door and the construction type to get the proper springs but I am only seeing references to matching what I have. Please advise.
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