In July I had a broken spring. Hired someone to repair them, and got them both replaced. Fast forward... yesterday I had my opener replaced by a different company (although I tried to rehire previous company but didn’t respond in time). He mentions my new springs (did not share that I had recently had these replaced) and says one is not the right size. I was given one brown (correct) one white (too small but is was overwound to try and compensate). Over time the new belt on my opener, springs, etc. would wear sooner than it should. Also, it was very apparent my door does not operate correctly manually now (when opener is disengaged). He suggests to have last guy back to “make it right”.
Last guy says new guy is trying to sell me two new springs. I state he never offered, suggested, or quoted that. Then he says he has no brown springs and will contact me when he gets some. Then ends with “I know I had reasons for making that adjustment.” However, he couldn’t remember why and he didn’t disclose it when he came out either.
I am trying to give him the benefit of the doubt. Why would two different sized springs, especially one that is too small, be used?