Help programming overhead door legacy 496cd

This is for my aunt. She has a Overhead Door Legacy 496cd model. Her remote battery expired so she changed it. Now we can't program it to the opener anymore.

Have tried the user manual steps (press and release program button on the opener so it flashes, press and release remote and it goes solid, then press and release once more) but no dice. The program button does put it into blinking mode, and the remote battery is working (light on remote goes on when you press it), however there is no response on the opener. It just blinks until it times out. She has previously replaced the battery (2 or 3 times over the years) with no problem programming the remote again. Not this time.

Any suggestions?

Did you test the battery that she thought was bad? It's possible the battery was okay but the remote itself has stopped working and needs replaced. It's very unusual that the remote needs reprogrammed when the battery is replaced. Most operators remember the code from the remote so the remotes don't need reprogrammed upon battery replacement.

GDZone wrote:Did you test the battery that she thought was bad? It's possible the battery was okay but the remote itself has stopped working and needs replaced. It's very unusual that the remote needs reprogrammed when the battery is replaced. Most operators remember the code from the remote so the remotes don't need reprogrammed upon battery replacement.

Sorry for no response.  We didn't test the battery, but concluded the battery was fine since the light was active when pressing remote.  In the end she replaced her remote and all is working.